{"id":1267,"date":"2022-10-26T21:28:36","date_gmt":"2022-10-27T00:28:36","guid":{"rendered":"https:\/\/www.multipleitservices.com\/br\/?p=1267"},"modified":"2022-10-26T21:28:36","modified_gmt":"2022-10-27T00:28:36","slug":"erp-ou-crm-as-diferencas-e-como-escolher-o-ideal","status":"publish","type":"post","link":"https:\/\/www.multipleitservices.com\/br\/blog\/erp-ou-crm-as-diferencas-e-como-escolher-o-ideal\/","title":{"rendered":"ERP ou CRM: as diferen\u00e7as e como escolher o ideal"},"content":{"rendered":"<p><span style=\"font-weight: 400\">Se sua empresa est\u00e1 considerando um software de gerenciamento de neg\u00f3cios e voc\u00ea est\u00e1 debatendo se precisa de uma solu\u00e7\u00e3o de ERP ou de uma solu\u00e7\u00e3o de CRM, aqui est\u00e1 o que voc\u00ea precisa saber sobre as diferen\u00e7as entre software de ERP e CRM e os benef\u00edcios de neg\u00f3cios que cada um traz.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2><span style=\"font-weight: 400\">Qual \u00e9 o papel do software de CRM em uma empresa?<\/span><\/h2>\n<p><span style=\"font-weight: 400\">O software CRM (Customer Relationship Management) ajuda voc\u00ea a gerenciar e rastrear todas as informa\u00e7\u00f5es de seus clientes e intera\u00e7\u00f5es com sua empresa. O CRM \u00e9 geralmente usado principalmente por equipes de vendas, marketing e atendimento ao cliente, pois ajuda sua empresa a conquistar novos clientes, melhorar a satisfa\u00e7\u00e3o do cliente, aumentar a reten\u00e7\u00e3o de clientes e simplificar o processo de vendas e marketing.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h3><span style=\"font-weight: 400\">Funcionalidade do software CRM<\/span><\/h3>\n<p><span style=\"font-weight: 400\">Com uma solu\u00e7\u00e3o de CRM, voc\u00ea normalmente ver\u00e1 funcionalidades que incluem:<\/span><\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Gerenciamento de contatos e leads<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Previs\u00e3o de vendas e an\u00e1lise de vendas<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Gerenciamento de oportunidades<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Relat\u00f3rios e pain\u00e9is<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Automa\u00e7\u00e3o de marketing<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Gerenciamento de campanhas<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Automa\u00e7\u00e3o de tarefas\/atividades de vendas<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Automa\u00e7\u00e3o e integra\u00e7\u00e3o de call center<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Integra\u00e7\u00e3o de bate-papo<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Automa\u00e7\u00e3o de suporte<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400\">Em suma, uma solu\u00e7\u00e3o de CRM pode ajud\u00e1-lo a atender \u00e0s necessidades de seus clientes e criar melhores relacionamentos que muitas vezes se traduzem em lucratividade a longo prazo.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2><span style=\"font-weight: 400\">Qual \u00e9 o papel do software ERP em uma empresa?<\/span><\/h2>\n<p><span style=\"font-weight: 400\">O software ERP (Enterprise Resource Planning) ajuda voc\u00ea a integrar e gerenciar todos os seus principais processos de neg\u00f3cios em um \u00fanico sistema para que voc\u00ea possa gerenciar suas atividades di\u00e1rias com mais efici\u00eancia. Seu sistema ERP pode ser usado por praticamente todos os departamentos: de finan\u00e7as, RH, vendas, opera\u00e7\u00f5es, at\u00e9 mesmo seu estoque e f\u00e1bricas, se voc\u00ea estiver no setor de manufatura. Ele ajuda sua empresa a consolidar seus dados, aumentar a visibilidade e a colabora\u00e7\u00e3o, al\u00e9m de uma s\u00e9rie de outros benef\u00edcios. Voc\u00ea pode optar por um ERP na nuvem ou uma solu\u00e7\u00e3o ERP local.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h3><span style=\"font-weight: 400\">Funcionalidade do software ERP<\/span><\/h3>\n<p><span style=\"font-weight: 400\">Com uma solu\u00e7\u00e3o de ERP, voc\u00ea normalmente ver\u00e1 funcionalidades que ajudam com:<\/span><\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Gest\u00e3o financeira e contabilidade<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Relat\u00f3rios e an\u00e1lise de dados<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Vendas<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Gerenciamento de servi\u00e7os<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Gerenciamento de Projetos<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Gest\u00e3o da cadeia de abastecimento<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Gest\u00e3o de estoque<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Gerenciamento de fabrica\u00e7\u00e3o<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Gest\u00e3o de Recursos Humanos<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Gest\u00e3o de relacionamento com o cliente<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400\">Para resumir, uma solu\u00e7\u00e3o de ERP impacta quase todos os aspectos de sua organiza\u00e7\u00e3o quando implementada corretamente, e isso ajuda a otimizar todas as suas opera\u00e7\u00f5es e processos.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2><span style=\"font-weight: 400\">Software ERP vs. CRM: de qual solu\u00e7\u00e3o as PMEs precisam?<\/span><\/h2>\n<p><span style=\"font-weight: 400\">Uma solu\u00e7\u00e3o de ERP \u00e9 orientada para toda a organiza\u00e7\u00e3o e se concentra nas atividades de back-office, enquanto um CRM \u00e9 usado principalmente para relacionamento com clientes, vendas e marketing. Ambos s\u00e3o ben\u00e9ficos para um neg\u00f3cio, e isso realmente depende dos objetivos e necessidades de neg\u00f3cios da sua empresa.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400\">A maioria das organiza\u00e7\u00f5es, especialmente as pequenas e m\u00e9dias empresas que est\u00e3o se preparando para o crescimento, preferem usar os dois sistemas juntos. Na verdade, a maioria das solu\u00e7\u00f5es de ERP em nuvem modernas (Dynamics 365 Business Central, por exemplo) j\u00e1 possuem recursos de CRM integrados em sua solu\u00e7\u00e3o. Eles tamb\u00e9m t\u00eam uma variedade de integra\u00e7\u00f5es dispon\u00edveis, para que voc\u00ea possa conectar seu software de CRM de terceiros ao seu sistema ERP.<\/span><\/p>\n<p><span style=\"font-weight: 400\">Para saber mais sobre como voc\u00ea deve integrar sua solu\u00e7\u00e3o ERP e CRM, ou se precisar de ajuda para decidir qual software \u00e9 mais adequado \u00e0s suas necessidades atuais de neg\u00f3cios, <\/span><a href=\"https:\/\/www.multipleitservices.com\/br\/#contact\"><span style=\"font-weight: 400\">marque uma consulta com a equipe da Multiple IT Services<\/span><\/a><span style=\"font-weight: 400\"> e teremos prazer em ajudar.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Se sua empresa est\u00e1 considerando um software de gerenciamento de neg\u00f3cios e voc\u00ea est\u00e1 debatendo se precisa de uma solu\u00e7\u00e3o de ERP ou de uma solu\u00e7\u00e3o de CRM, aqui est\u00e1&#8230;<\/p>\n","protected":false},"author":2,"featured_media":1268,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[25],"tags":[],"class_list":{"0":"post-1267","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-noticias-erp"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>ERP ou CRM: as diferen\u00e7as e como escolher o ideal<\/title>\n<meta name=\"description\" content=\"Voc\u00ea precisa saber sobre as diferen\u00e7as entre software de ERP e CRM e os benef\u00edcios de neg\u00f3cios que cada um traz.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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